Shipping Policy

Shipping Policy
Mood Plushie

Last updated: 26/1/2026

At Mood Plushie, we aim to explain our shipping process clearly so you know exactly what to expect when placing an order with us.

1. Order Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.

During high-volume periods, processing may take slightly longer.

2. Shipping Coverage

We currently ship across India.
International shipping may be introduced in the future.

3. Estimated Delivery Time

Once dispatched, orders are typically delivered within:

Metro cities: 3–5 business days
Non-metro / remote areas: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout before payment.
Occasional free shipping offers may be available during promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email.
You can track your shipment using the provided link until delivery.

6. Address Accuracy

Please ensure that your shipping address and contact details are accurate at the time of placing the order.

Mood Plushie is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us.
In rare cases of lost shipments, we will coordinate with our courier partner and provide a suitable resolution.

8. Damaged Packages

If your package arrives damaged:

Please take clear photos or videos before opening the package
Contact us within 24 hours of delivery

We will assist you as per our replacement or refund policy.

9. Contact Us

For any shipping-related queries, reach out to us at:

Email: mood.plushie2025 @gmail.com
Business Name: Mood Plushie
Country: India